Owl Pod Mental Health Clinics ("Owl Pod," "we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and health information. We collect, use, and safeguard your information in accordance with applicable Alberta privacy legislation, including the Health Information Act (HIA) and the Personal Information Protection Act (PIPA).

We collect personal and health information necessary to provide care and operate our clinic, including:

• Name, date of birth, and contact information (email, phone number)
• Alberta Health Care information
• Medical history and health concerns
• Appointment and billing information

We collect only the information required to provide safe and appropriate care.

Your information is used for patient care and to support the safe and effective operation of our clinic.

This includes:

• Providing medical care and treatment
• Scheduling and managing appointments
• Communicating with you regarding your care
• Maintaining medical records as required by law
• Supporting necessary clinic administration related to your care

Your information is used only for purposes directly related to your care and is handled in accordance with Alberta privacy laws.

By providing your personal information to Owl Pod for the purpose of receiving care, booking appointments, or communicating with our clinic, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Your information is used only for purposes related to your care and clinic operations.

Owl Pod Mental Health Clinics does not routinely use SMS (text messaging) to communicate with patients.

If SMS functionality is used, it is strictly limited to internal communication between authorized team members (employees and contractors) for operational purposes only.

All patient communication is conducted through secure and appropriate channels to protect your privacy.

We do not sell or share your personal information for marketing purposes.

Your information may be shared only:

• With authorized healthcare providers involved in your care
• When required or permitted by law
• With secure service providers who support clinic operations under confidentiality agreements

We take reasonable steps to protect your information, including:

• Limiting access to authorized personnel only
• Using secure systems for storing health records
• Following strict confidentiality practices

Your health information is handled in accordance with the Health Information Act (HIA).

We retain your information only as long as required by law and professional regulations. Health records are stored securely and disposed of appropriately when no longer required.

If you have any questions about this Privacy Policy or your personal information, please contact:

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Owl Pod Mental Health Clinics. This may include SMS messages for conversational purposes. Message frequency varies. Message and data rates may apply.

You can reply HELP for assistance or STOP to opt out of SMS messages at any time.

For more information, please see our Privacy Policy at: https://www.owlpod.ca/privacy

Owl Pod Mental Health Clinics does not request or obtain patient consent for SMS communication. SMS services, if enabled, are used only for internal team communication among employees and contractors.